Refund policy

Refund Policy – RVN Gearboxes Ltd

Last updated: May 2026

At RVN Gearboxes Ltd, we aim to ensure customer satisfaction by providing high-quality gearbox repairs, diagnostics, and reconditioned gearboxes. This policy explains our procedures for returns, refunds, and cancellations.

1. Return Window & Conditions

We accept returns for reconditioned gearboxes purchased online under the following conditions:

  • Return Period: Customers have 14 days from the date of delivery to request a return.

  • Condition: The gearbox must be unused, not installed, and in its original condition.

  • Preparation: All units must be packed securely and fully drained of oil prior to return shipping.

  • Exclusions: Once a gearbox has been installed, it is no longer eligible for a refund. In these cases, our Warranty Terms & Conditions apply.

2. Return Process & Shipping

  • Return Shipping: The customer is responsible for arranging and paying for all return shipping costs. We recommend using a tracked and insured courier service.

  • Return Method: Items must be sent via mail/courier to our business address:

    RVN Gearboxes Ltd > Unit 2, Ground Floor Premier Mill Business Park

    Begonia Street, Darwen, BB3 2DP

3. Fees & Refunds

  • Restocking Fee: A restocking fee of 25% applies to all returns to cover technical inspection, testing, and preparation costs.

  • Refund Processing: Approved refunds will be processed back to the original payment method within 7 days of the item being inspected.

  • Non-Refundable Costs: Shipping fees, diagnostic charges, third-party labour, installation/removal costs, and consumables (such as oil) are non-refundable.

4. Damaged or Faulty Items

  • Transit Damage: If an item arrives damaged, you must notify us within 48 hours of delivery with photographic evidence of the packaging and the unit.

  • Faulty Goods: If a gearbox is found to be faulty within the warranty period, we will repair or replace the components. Refunds are only issued for warranty claims if repair or replacement is proven impossible.

5. Service Cancellations

For gearbox repairs and reconditioning services, work is non-refundable once the process has begun. Cancellations made before work begins may be subject to a partial fee to cover administrative and diagnostic costs.

6. How to Request a Refund

To initiate a return or refund request, please contact us via the details below. We aim to respond to all inquiries within 48 hours.

  • Email: sales@rvngearboxes.co.uk

  • Phone: 07498 378216

Please provide the following information in your request:

  • Invoice number

  • Vehicle details

  • Reason for the refund

  • Photos of the unit (especially if reporting damage or a fault)

7. Contact Information

RVN Gearboxes Ltd Address: Unit 2, Ground Floor Premier Mill Business Park, Begonia Street, Darwen, BB3 2DP

Email: sales@rvngearboxes.co.uk

Phone: 07498 37821