Privacy policy

Privacy Policy – RVN Gearboxes Ltd

Last updated: May 2026

Welcome to RVN Gearboxes Ltd (“we”, “us”, “our”).
We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.rvngearboxes.co.uk, contact us, or use our services.

Contact Information:
Email: sales@rvngearboxes.co.uk
Phone: 07498 378216

1. Who We Are

RVN Gearboxes Ltd is the data controller for your personal information.

  • Company Registration Number: 15889805

  • Address: Unit 2, Ground Floor Premier Mill Business Park, Begonia Street, Darwen, BB3 2DP, United Kingdom.

  • Email: sales@rvngearboxes.co.uk

  • Phone: 07498 378216

2. Information We Collect

We collect the following types of personal information:

a. Information you provide directly

  • Quote requests

  • Messages and inquiries

  • Booking details

  • Service details

  • Payment information

  • Contact information (name, phone, email)

b. Information collected automatically

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and tracking data

c. Information from third-party platforms

  • WhatsApp

  • Facebook

  • Google

  • eBay
    (Only when you contact us through these platforms)

3. How We Use Your Information

We use your data to:

  • Provide quotes and service information

  • Process orders, repairs, and deliveries

  • Take and confirm payments

  • Provide warranty support and after-sales service

  • Improve our website and customer experience

  • Communicate order updates and service notifications

  • Respond to enquiries and technical support requests

4. Legal Basis for Processing (UK GDPR)

We rely on the following lawful bases:

  • Contractual necessity: To process orders, bookings, and payments

  • Legitimate interests: To improve services, prevent fraud, manage operations

  • Consent: For WhatsApp communication and optional marketing

  • Legal obligations: Accounting, taxation, warranty obligations

5. How We Store and Protect Your Data

Your information is stored and protected using:

  • Encrypted systems

  • Secure cloud storage

  • Restricted staff access

  • Secure payment gateways

  • Data minimisation and retention policies

We never store full card details.

6. Sharing Your Information

We may share your data with trusted third parties, including:

  • Couriers

  • Payment processors

  • Garage partners (only when you request fitting or related services)

  • IT and hosting providers

  • Legal and accounting professionals

We never sell your data.

7. Cookies & Tracking

We use cookies for:

  • Website performance

  • Analytics

  • User experience improvements

You can disable cookies in your browser settings.

8. Your Data Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to certain uses

  • Request data transfer (data portability)

To exercise these rights, contact: sales@rvngearboxes.co.uk

9. External Links

Our website may contain links to other websites.
We are not responsible for the privacy practices of external sites.

10. Changes to This Policy

Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

RVN Gearboxes Ltd
Email: sales@rvngearboxes.co.uk
Phone: 07498 378216
Website: www.rvngearboxes.co.uk